Refund & Reprint Policy

When we reprint for free

We reprint and ship at no cost to you when the problem is on our side, for example:

• a sheet printed at a different size than you ordered,
• color when you ordered black & white, or the other way around,
• missing sheets, or the wrong number of copies,
• streaks, smudges, faint or missing linework, or other print defects that aren’t in your PDF, or
• prints that don’t match the PDF you uploaded.

Damaged in shipping? If your prints arrive damaged (for example a crushed tube or water damage), we treat it like our mistake and reprint for free. Please send a photo of the package with your report.

Lost package? If a package is lost in transit, or marked delivered but you didn’t get it, we’ll open a claim with the shipping company and reprint your order free once the claim is filed.

When the problem is in the file

We print to scale from your PDF, exactly as uploaded. We don’t check or change your drawings. So we can’t offer a free reprint or a refund when the problem comes from the file or the order choices, for example:

• the wrong file or an old revision was uploaded,
• the wrong sheet size, color option or number of copies was ordered,
• the PDF page size doesn’t match the sheet size ordered, or the PDF was exported with “fit to page,” so the print isn’t to scale, or
• something in the drawing itself is wrong or too faint (for example, lines thinner than about 0.1 mm).

Email us anyway and we’ll help sort it out. There’s no minimum order, so you can reprint just the sheets you need at the regular price. Our File Requirements page shows how to get it right the first time.

Refunds

If we made a mistake and a reprint won’t help (for example, you needed the prints by a date that’s now passed), we’ll refund the affected sheets instead of reprinting them. Just let us know which you prefer.

• When we made the mistake, we refund the shipping cost too, or ship the reprint free.
• Shipping times are estimates from the shipping company, and we can’t refund printing for a late delivery. If a paid faster-shipping option arrives late, we’ll ask the shipping company for a refund of that shipping charge and pass it on to you.
• Refunds go back to the card you paid with. We issue refunds within 2 business days. Your bank may take 5 to 10 business days to show them.
• Discount codes: refunds are for the amount you actually paid, after any discount.